Lost the DSL connection around 17h00 on Sunday, hasn't been up since. Called Base helpdesk, they check my number then ask what type of modem I have. I give them the brand and number, they reply they don't know it.
Next question : "what lights are lit on the modem?"
My answer : "Don't know, ain't home right now, but got DSL signal active for sure"
Next question : "please call us back when you're home, we need to know what lights are on"
My answer : "Who cares? I know DSL signal led is on and you don't know the modem anyway, so what help is it if you know what lights are on?"
Their response : "We really need to know. Please call us back later, when you're home".
My response : "Right, will do". (I was actually thinking : "Fuck you, connect me to the techy guys already and let them figure it out". Boo me, really.)
Comments
LOL That's how it works at helpdesks. I hate helpdesks!
Posted by: Hilda Vleugels at October 7, 2009 12:01 AM