Go figure?!

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I just get off the phone with Dell - yes, even before 9AM - and you know what they tell me today? "Oh there was an internal error made yesterday, but everything is fixed now, we're processing your order."

And for that I have to call internationally twice? Which reminds me, what is the idea behind allowing people to order online, but then don't update the online order status form for up to 72 hours? This means you can order, pay and then you know nothing for the next three days... Very strange if you ask me.

Now that I think about it, I think they use the "an error prevents us from processing your order" trick to have new customers call them, because 3 minutes after I finished that call, a new mail arrived, this time claiming that they couldn't process my order because the payment details of the creditcard didn't match the delivery address, or because I asked for delivery to a PO Box. I did neither. Oh, come on.... what's next???

Anyway, with that out of the way, the next thing to do is check my mail and call about those hard disks and hopefully go pick them up later today. I've got one more day - tomorrow - off from work, so I better get this show on the road.

Update : The disks are not available and have to be ordered, which would take a few days. Now, if I want to get the old machine back up, I'll need the disks anyway, so I think I better send them a mail and order them. That way I can safely transfer the data from the old box to the new machine once it arrives, without having to cross my fingers that nothing goes wrong while doing so.

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This page contains a single entry by ServMe published on July 4, 2006 8:57 AM.

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