why a certain ISP has such a bad name amongst it's clients, let alone all the RBL's its mailservers are on.
Don't know what the crap I'm talking about? I just received a "personal" automated message from the "Internet Fraud Team" of my ISP, stating the following :
Thank you for your e-mail informing us that you have received spam in your electronic mailbox. To be able to properly handle your complaint, however, we will need additional information.
This is exactly why I know it's an automated reply. The complaint was about usenet spamming, not e-mail spam. (Score : 0 out of 1)
The address of the sender, in and of itself, is not reliable when it comes to determining where the spam came from. The reason is that the address is probably a phony one generated by the person sending the spam. What we require in order to be able to investigate are the so-called "properties" of these e-mails. To access the properties of an e-mail, right-click the e-mail's subject and select "Properties." Then click "Details" and "Message Source."
Duh... I know that, idiots. I do wonder however whether the Internet Fraud Team knows it too? They include instructions to find the "properties" of an e-mail - which it wasn't - for a mail client I don't use. (Score : 0 out of 3)
The Order in Council (royal decree) of 11 March 2003 implemented certain important changes in the law of which you should be aware. From now on, we must also have the body of the message in order to determine whether the conditions imposed under the law on "spamming" have been met. Thus we ask that from now on you please add the bodies of messages to the headers already requested.
Automated reply anyone? I did provide all headers, routing information and the body of the message. (Score : 1 out of 2 - for talking about a message, no longer about a mail. But I guess that was just a lucky coincidence.)
The next step then is to resubmit your complaint. Please do so using the forms on our portal, which you can access by clicking this link: http://www.belgacom.be/abuse. Alternatively, you can resubmit your complaint by sending an e-mail to abuse@skynet.be.
So I can get the same automated reply once more? No thanks, I've got better ways to waste my time. (Score : 0 out of 1)
Please include this information in your e-mail itself and not as attachments. In most cases, attachments are filtered out for security reasons, which could result in your complaint not being processed.
Finally something that makes sense. (Score 1 out of 1)
Please note that without the header and body of the message we will unfortunately be unable to handle your complaint.
I don't need further proof that even with all the correct information, you'll be unable to handle the complaint. But thanks for trying.
I've snipped off their phonenumber and other contact info, as they didn't really add anything more to a sadly lost cause.