Helpdesk - Helldesk

A rather interesting study on the operation of helpdesks and callcenters.

Why is it so interesting? Because I'm in the process of studying and evaluating a helpdesk/callcenter setup. I'm sure it'll turn out as a HELLDESK though... as most helpdesks do if you put the right type of operators on it ;)

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This page contains a single entry by ServMe published on February 18, 2003 10:27 AM.

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